What is Personal Information and why do we collect it?

Personal information is information or an opinion that identifies an individual.

Examples of personal information we may collect include:

• Name
• Phone number
• Email address
• Address
• Vehicle details
• Vehicle registration number

This information is collected so we can provide mechanical services, respond to enquiries, manage bookings, and communicate with customers about their vehicle servicing and repairs.

We may also use this information to provide updates, service reminders, or information about services offered by Phoenix Mechanical.

You may unsubscribe from any marketing communication at any time by contacting us.

How we collect Personal Information

We collect personal information in a number of ways, including:

• When you contact us by phone
• When you send us an email or website enquiry
• When you book a service through our website
• When you visit our workshop
• Through website cookies and analytics tools

Where possible, we collect personal information directly from you.

Use of Personal Information

Phoenix Mechanical may use your personal information to:

• Provide vehicle servicing and mechanical repairs
• Respond to enquiries and customer service requests
• Manage bookings and appointments
• Maintain service records
• Communicate with customers about their vehicle

We will only use your personal information for the purpose for which it was collected, unless otherwise required or permitted by law.

Disclosure of Personal Information

Your personal information may be disclosed in the following circumstances:

• When you consent to the disclosure
• To service providers assisting with business operations
• Where required or authorised by law

Phoenix Mechanical does not sell or rent personal information to third parties.

Security of Personal Information

Phoenix Mechanical takes reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure.

Personal information may be stored in secure electronic systems or physical files. When personal information is no longer required, we take reasonable steps to securely destroy or de-identify it.

Access to your Personal Information

You may request access to the personal information we hold about you and request corrections if the information is inaccurate or incomplete.

To request access or corrections, please contact us using the contact details below.

We may require identification before releasing personal information.

Maintaining the Quality of your Personal Information

Phoenix Mechanical aims to ensure that personal information is accurate, complete and up to date.

If you believe the information we hold about you is incorrect, please contact us so we can update our records.

Changes to this Policy

This privacy policy may be updated from time to time. The most current version will always be available on our website.

Privacy Enquiries

If you have any questions about this Privacy Policy or the way Phoenix Mechanical handles personal information, please contact us.

Phoenix Mechanical
Chermside, Queensland
Phone: (07) 3139 0005
Email: enquiries@phoenixmechanicalshop.com.au